Virtual Visit

TRYON VIRTUAL CONNECT

For the convenience and safety of established patients, we offer Tryon Virtual Connect, a scheduled online face-to-face virtual visit with a primary care clinician, through your computer, tablet, or smartphone. Most major insurance carriers will cover virtual visits, but check with your insurer to be safe.

HOW DO I SCHEDULE A VIRTUAL VISIT? 

  1. Access MedChat (the “Let’s Chat!” feature in the lower right-hand corner of your screen) and click “Request Appointment.”
  2. Through your Patient Portal.
  3. By calling us at 704-495-6334.
**IF YOU NEED MORE IMMEDIATE CARE, ACCESS MEDCHAT TO DISCUSS SAME-DAY AVAILABILITY. 

For a scheduled virtual visit, there a few “MUSTS”:

  1. You must be an established patient.
  2. You must be physically located in North Carolina at the time of your visit. Patients in South Carolina will not be able to access this service, so please call our offices directly instead.
  3. Ensure you have a strong internet connection.
  4. Be in a stationary place — certainly not while driving or walking!
  5. Review our Telemedicine and Virtual Visits Patient Authorization and Consent Form. You will be asked to mark a box providing consent on our virtual visit platform.

Important:

Click here to view requirements

OK, YOU’VE SCHEDULED YOUR VIRTUAL VISIT. NOW WHAT?

 

  • You will receive an appointment confirmation at the time of scheduling with a direct link for your virtual visit and reminders leading up to your appointment.
  • The virtual visit link is only valid within 24 hours of your appointment
  • You can add up to four people to your virtual visit.
  • You may also access your virtual visit by logging into your Patient Portal.
How to prepare for your virtual visit

To reschedule/cancel your virtual visit:

Access MedChat (the “Let’s Chat!” feature in the lower right-hand corner of your screen) and click “Request Cancel and Reschedule Appointment,” or call us at 704-495-6334.

If you need more immediate care with the first available clinician, click to learn about Tryon Virtual Urgent Care.