Instructions for Medical Record Requests

Tryon Medical Partners works with HealthMark Group to streamline our release of information process. HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. You may use MedChat to guide you through your request, or by using the prompts below.

Once requested, a complimentary copy of your record will be made available through HealthMark Group’s website.

To request a medical record for the first time:
  1. Register for an account and ensure you are logged into HealthMark Group’s website.
  2. Select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. Or you may download and complete this form.
  3. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s MedRelease 360 website.
To follow up on the status of your medical record request, you may contact HealthMark Group directly at 800-659-4035 or email [email protected].