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Introducing MedChat – Tryon answers questions faster

Tryon has launched MedChat on the tryonmed.com website to answer nonclinical patient questions faster. With a few clicks, MedChat allows you type messages and get real time answers in order to:

  • Request an appointment
  • Cancel and reschedule an appointment
  • Refill a prescription
  • Pay bills 
  • Get directions and fax numbers

Together with the Tryon Patient Portal and Tryon Patient Connect, MedChat is another way to stay connected to your care. 

To access MedChat, simply click inside the “Chat with us” box in the lower right corner of tryonmed.com.

Who’s the “us” in “Chat with us”?

Tryon’s MedChat feature is operated by Tryon Patient Connect, the same group of Tryon team partners that answers and routes between 2,000 and 2,200 phone calls daily to every Tryon clinic. The customized programming of Tryon’s MedChat feature empowers this talented team of customer service specialists to get you the information you need faster, without having to hold on the phone.

Still want to chat the old-fashioned way?

Tryon Patient Connect is still here to answer your phone calls.

“It’s important for patients to know how much we like to talk to them, and we want every conversation with a patient to be the best experience it can be,” says Crystal Hill, who leads and manages Tryon Patient Connect. “Our goal is to use MedChat to help patients faster, so we can keep the phone lines open for moments when it makes more sense to talk.” 

What if I want to talk directly to my care team?

TRYONMED.COM/PORTAL IS THE ANSWER! Unlike Tryon’s phone line, where you’ll speak with other Tryon team members, the portal provides the opportunity for patients to communicate with their clinicians in their own words and on their own timeline. 

“The portal is so powerful because it’s a direct communication,” Crystal notes. “If you call and have to tell someone the whole story, before speaking to your clinician, it’s slower. Being able to type a message in the portal is like texting or calling your clinician directly.”