Can my physical or Annual Wellness Visit (AWV) be done by another physician that is not my primary care physician?
No, your annual physical or annual wellness visit must be completed by your physician or someone on their care team.
Frequently Asked Questions
Appointments and Scheduling
Do I need an appointment for blood work?
No appointment is needed for blood work, just reach out to your clinician via the Patient Portal a week prior to your appointment to request the lab orders. (Please be aware that not all clinicians will do labs prior to your appointment and prefer to do these at the time of your office visit, so have this conversation with your clinician or care team.)
My physician has left Tryon Medical Partners. What do I do now?
Our Tryon Patient Connect team can assist you in establishing care with another clinician. If you received a letter about your physician leaving, you can also scan the QR code to schedule through our MedChat feature on the website.
What is your cancellation policy? When will you be considered a “no-show”?
Your medical record will reflect a “no-show” appointment when you:
- Don’t arrive for your appointment at all.
- Cancel after 5 p.m. the preceding business day before your scheduled appointment.
A $50 no-show fee could be applied to your account. More than three no-shows may result in dismissal from the practice. Learn more about Tryon's no-show policy.
Health Services
What is the Annual Wellness Visit (AWV) phone visit/phone encounter?
An annual wellness visit is a phone call with our team of dedicated nurses to complete Medicare-required paperwork and screeners prior to your in-person annual wellness visit.
Can I get a flu and COVID-19 vaccine with Tryon Medical Partners?
These are seasonally available. Reach out to your care team via the Patient Portal for more information.
When should I speak to a triage nurse?
When you have symptoms, please call us to schedule an appointment. Our triage nurses will assess your symptoms and guide you on the next steps. Call 704-495-6334 and press option #6 to speak to a nurse.
What does the Tryon Medical Partners Value-Based Medicine (VBM) team do?
This team:
- Completes Annual Wellness Visits for Medicare Advantage patients. This is a scheduled telephone call that usually takes place a few days prior to your physical exam with your doctor. One of our nurses will call you to complete healthcare screenings, review your medications, and address any preventative healthcare (colonoscopy, mammogram, bone density, and vaccines, just to name a few). Completing your Medicare Annual Wellness Visit prior to your physical allows more time for you and your doctor to discuss other important health-related items.
- Partners with you and your doctor to help manage chronic conditions and keep you away from the emergency room and out of the hospital.
- Leverages technology to evaluate your blood pressure, weight, and blood sugar remotely.
- Provides diabetic education and nutrition support for patients who need it most
Insurance and Billing
What insurance does Tryon Medical Partners take?
Tryon Medical Partners accepts most major insurance plans. For the most accurate information, visit our Insurance page or call our billing department.
What is Tryon Direct?
Tryon Direct offers direct primary care (DPC) that eliminates the high costs and inefficiencies of traditional healthcare. Employers save 15-25% on overall costs, and employees receive proactive care from experienced Tryon primary care physicians.
Virtual Visits
How do I access my virtual appointment?
You will receive a text or email link depending on your preference and you will join the appointment through the link.
How can I change my password on my Patient Portal (Athena Health Account)?
You can request to change your password on the Patient Portal. If you’re having difficulties, we have an educational document on MedChat or you can call to speak to an agent.
Can I email Tryon Medical Partners directly?
No, please use your Patient Portal to message your clinician and their care team. However, we do have your email on file for appointment reminders and to send general messages.